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Tuesday, January 10, 2012

SharePoint Issue Tracking List: Send an E-mail When an Issue is Assigned

The issue tracking list has a feature that allows SharePoint to send an e-mail when an issue is assigned to a person. In order to enable this feature, follow these steps:

  1. Make sure that you have defined an outgoing SMTP server for your SharePoint farm. In order to do this, go to Central Administration web site, select “System Settings –> Configure outgoing e-mail settings” and specify the value of your SMTP server.

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  2. Go to list settings by selecting and select “Advanced Settings”.

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  3. In the “E-Mail Notification” section option “Send e-mail when ownership is assigned?”, select “Yes”.

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That’s it! You can now create an item in your issue tracking list and when it will be assigned to a user, SharePoint system will send an e-mail notification.

Note: The e-mail feature of Issue Tracking list is dependent on “IssueTrackingWorkflow” feature. If for any reason, your issue tracking list is not sending e-mail notifications, activate this feature for your site collection by issuing the following command:

stsadm -o activatefeature -name "IssueTrackingWorkflow" -url http://<sharepoint_site_url>

The PowerShell command to activate this feature is provided below. Make sure to run it in SharePoint 2010 Management Shell.



Enable-SPFeature "IssueTrackingWorkflow" -Url http://<sharepoint_site_url>

10 comments:

  1. The stsadm has been deprecated in Sharepoint 2010. Do you have the powershell solution for this?

    ReplyDelete
  2. I have followed all of these steps and run the powershell command and the email is still not working. Any ideas?

    Thanks!

    ReplyDelete
  3. Hi there,


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    Hope this helps!


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